A goal of Citrix is to deliver new features and product updates to Endpoint Management customers when they are available. New releases provide more value, so there’s no reason to delay updates. Rolling updates to Endpoint Management release approximately every two weeks.
To you, the customer, this process is transparent. Initial updates are applied to Citrix internal sites only, and are then applied to customer environments gradually. Delivering updates incrementally in waves helps to ensure product quality and to maximize availability.
Endpoint Management customers also receive Endpoint Management updates and communications directly from the Endpoint Management Cloud Operations Team. Those updates keep you current with new features, known issues, fixed issues, and so on.
For details about the Endpoint Management Service Level Agreement for cloud scale and service availability, see Service Level Agreement. To monitor service interruptions and scheduled maintenance, see the Service Health Dashboard.
Deprecation of TLS versions
To improve the security of the Citrix Endpoint Management service, Citrix will block any communication over Transport Layer Security (TLS) 1.0 and 1.1, as of March 15, 2019. As a result of its weakening security, TLS 1.0 is being deprecated by the PCI Council and will no longer be supported.
How this impacts you
If you use mobile application management through an on-premises Citrix Gateway (NetScaler Gateway), you must update your load balancer service to enable TLS 1.2.
Older versions of Endpoint Management connector for Exchange ActiveSync and Citrix Gateway connector for Exchange ActiveSync support TLS 1.0 only. Upgrade your connector as follows:
- If you use Endpoint Management connector for Exchange ActiveSync build 10.1.3 or lower, upgrade to build 10.1.4 or higher.
- If you use Citrix Gateway connector for Exchange ActiveSync build 8.5.0 or lower, upgrade to build 8.5.1.11 or higher.
What to do
If you use an on-premises Citrix Gateway (NetScaler Gateway), enable TLS 1.2 on your load balancer service. For information, see https://support.citrix.com/article/CTX247095. Following is a video that shows how to enable TLS 1.2 on Citrix Gateway.
To download either connector for Exchange ActiveSync, go to the Server Components section under Endpoint Management Server on Citrix.com.
Endpoint Management 19.2.1
- Run multiple apps in a kiosk on Chrome devices. You can now add multiple apps to the Kiosk policy for Chrome OS. You can optionally automatically start apps when the user starts the device. See the Kiosk device policy.
