Objective
XenMobile Service of Citrix Cloud provides comprehensive enterprise mobility management (EMM) including mobile device management, mobile application management and enterprise-grade productivity apps.
Citrix Cloud Connector serves as a secure channel for communication between Citrix Cloud and your Resource locations. It enables cloud management without requiring any complex networking such as VPNs or IPSec tunnels.
Instructions
1. Login (For Existing Citrix.com Account Users)
| STEP 1 | Browse to https://Citrix.Cloud.com and enter your Citrix.com account Username and Password. |
| STEP 2 | Once you have successfully logged in you will see the following screen:
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2. Enterprise Domain Connectivity
2.1. Download Citrix Cloud Connector
| STEP 1 | Login to https://Citrix.Cloud.com. Click on Edit or Add New Resource Location |
| STEP 2 | To download the Citrix Cloud Connector setup file click on Download button.
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2.2. Installation and Configuration of Citrix Cloud Connector
2.2.1. Pre-requisites:
Technical Requirements:
- Supported on Windows Server 2012 R2 and Windows Server 2016.
- .NET Framework 4.5.1 or later.
- Active Directory (AD): Join the machine to an AD domain that contains the resources and/or users for the workspaces (Active Directory schema versions 2008 R2 and later are supported).
- Networking: Connect the machine to a network that can contact the resources in the Resource Location. These resources provide the services of the cloud workspace. The machine must have a connection to the internet. For more details see “Networking Details” below.
- Make sure the clock on the server has the correct UTC time. Otherwise, you cannot connect to the cloud.
- The connector requires outbound connectivity on port 443.
Network Details:
The docs link below covers the Websites required to be accessible from the VM where the Cloud Connector will be installed:
https://docs.citrix.com/en-us/citrix-cloud/overview/requirements/internet-connectivity-requirements.html
2.2.2. Installation
| STEP 1 | Right click on the Citrix Cloud Connector executable and select Run as administrator. |
| STEP 2 | Connectivity Test Successful. |
| STEP 3 | Enter Citrix Cloud credentials to complete the installation. |
| STEP 4 | Installation in progress.. |
| STEP 5 | Connectivity Test to Citrix Cloud Service. |
| STEP 6 | Click Close once the Connectivity Test is successful. |
| STEP 7 | Once the installation has completed successfully, login to https://Citrix.Cloud.com à Resource Locations. Cloud Connector would be installed under My Resource Location. |
| STEP 8 | To ensure high availability, we recommend installing at least two connectors in resource location: |
| STEP 9 | Once the installation is successful you will be able see the Domain added.
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3. XenMobile Service Configuration
3.1. LDAP
| STEP 1 | Login to the XenMobile service admin portal. Click on LDAP to configure the LDAP settings.
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| STEP 2 | Select the Domain Name from the dropdown menu and click Save. (Note: Your enterprise domains will get displayed as synced by the Cloud Connector) |
| STEP 3 | Cloud Team will assist to make further configurations on the XMS. |
4.Troubleshooting
4.1. How to view the Logs from Cloud Connector Server
- Operational Logs – Located at ‘C:\ProgramData\Citrix\WorkspaceCloud\Logs’.
- Windows Event Messages – Messages are created for the Connector Agent Provider and Connector AgentWatchDog Provider.
4.2. Services
The following Citrix services are required to be in Started state for the Cloud Connector’s communications with the Citrix Cloud.