Issue: Unable to Sync Mail (STA Method) when using NetScaler Gateway 12.0
- With NetScaler Gateway 12.0 build 41.16, mail sync fails for XenMobile Secure Mail on iOS and Android devices. The error message stated on the ns.log file: STA Ticket length from the ICA file exceeds the maximum length for STA tickets. [BUG ID: 685075]
- Problem Cause: Secure Mail sync over a STA connection does not function properly with NetScaler 12.0.
- Solution: This issue has been fixed in NetScaler 12.0 build 41.22.
To download the firmware, go HERE
KB Article published: https://support.citrix.com/article/CTX223765